If you’ve made a duplicate payment or have voucher issues, you can apply for a refund via the contact form. Refunds are assessed based on data usage, signal quality, and network status. Camping Connect aims to process refunds within 7-10 days for its payment system. For technical issues, troubleshooting is required before refund approval.

For some sites, the refund has to be issued from the site’s payment system and as such they depend on the park’s timelines.

Contact us via our support form. Alternatively, you can call us on 01792 277230.