Cloudtrax dashboard guide


1. Logging In

  1. You can login using your login credentials provided by Camping Connect.
  2. Click Login. 
  3. If your details are correct then you will be redirected to the dashboard. From there you can get an overview on your network. Editing Vouchers and viewing logging in attempts.

2. Network Overview

2.1 Network Usage

The network usage allows you to view the upload and download usage over the last 24 hours. This graph also shows the number of connected clients over this same time period

2.2 Network Map

You can get to the network map by clicking Network Map while on the Network page.

The network map will show you where the access points are located on your park. These access points will have three modes: 

  • Gateway Mode: This mode means that the access point is connected directly to the internet via a cable. This access point will then provide other access points with internet access. It is possible to have more than one gateway in the network.
  • Repeater Mode: This mode means that the access point is not connected directly to the internet via cable but rather receives its internet access from a gateway access point over Wi-Fi.
  • Offline: This means that the access point has failed to check in with us. This could be that the access point has been turned off at the plug or there is a problem with broadband. Coverage in the area of this access point will be diminished until it is back online.  

2.4 Node Table

The node table gives you more detail on the access points but no reference to their location. In the node table you can see how long they have been online for and how long it has been since they have checked in with us. The table also gives details on usage per access point, letting you know where the Wi-Fi is mostly used on the park.

2.5 Client Table

The table of clients is accessible by clicking Clients while on the Network page. The explanation of each column are as follows: 

  • User MAC Address: This is the physical address of the connecting device. Each MAC address is unique to the device and cannot be changed.
  • Last Seen: This is time since the client has last ‘talked’ to the access point. This can just mean that the device is in-active. For example, if the phone is in standby mode.
  • Last Seen On: This is the access point that the device was last connected to.
  • SSID: This is the network that the client was connected on. Our networks allow for more than one network to be transmitted. For example, Public Wi-Fi and Staff Wi-Fi would be on different SSIDs.
  • OS: This is the operating system the is currently running on the client. Examples of these are iOS for iPhones/iPads, Android and Windows etc.
  • RSSI: This stands for the Received Signal Strength Indicator. This simply means the signal level that the device was last seen to have. A higher number is better; or the closer to zero the number the better. For example -40 db is better than -70 db.
  • Rates Capabilities: This is an indication of the possible capabilities of the client based on the connection standard (ac/n/etc) and the connection band (2.4Ghz/5Ghz).
  • Traffic Up/Down: This is the usage per device. From this you can see who is using the Wi-Fi the most in the last 24 hours.

3. Voucher Management

You can access the voucher management by clicking Voucher in the side bar.

3.2. Editing Vouchers

  1. You can edit vouchers by click edit next to the voucher that you wish to edit. 
  2. From here you can put a comment against a voucher code.
  3. Change the duration that the voucher is active by changing the number in Duration. The duration is measured in hours.
  4. You’re able to change the number of devices that are allowed to use this voucher by changing the number in Max Devices.
  5. Change the available bandwidth for each device connected on this voucher code by Bandwidth Down/Bandwidth Up.
  6. Once you’re done making amendments click Edit Voucher.5.3. Removing Users from a Code.

3.3 Creating Voucher 

  1. Click the Create Vouchers Button
  2. A dialogue box will open up where you can set the details of the voucher code to be generated.

    1. Quantity: The number of voucher codes to be created.
    2. Voucher Code: If you want to set a specific code then you can specify it here. Otherwise a randomly generated code will be generated as normal.
    3. Paper Size: The size of the PDF the voucher code will appear on.
  3. Once you are done click create voucher. 
  4. If you want to print the voucher codes, you have just created click Print Vouchers button at the top of the page. 

  5. A PDF will open up where you can print the vouchers or save them to your computer.

4.  Useful Methodologies

4.1 Removing Users from a Voucher Code.

If a user wants to transfer a voucher code to their upgraded devices or simply just wishes to change the device, they normally use. You may have to remove the older devices from the voucher code to make room for the new ones. This can be done by:

  1. Going to the voucher management section (see 3.1).
  2. Finding their voucher code in the list.
  3. Make a note of Duration Remaining (32 Hrs out of 48 hrs for example).
  4. Click Renew next to the correct voucher code.
  5. You will now have to edit the Duration (Hours) for this voucher code as you will notice renewing the voucher code will reset the Duration Remaining.
  6. Click Edit next to the voucher code. 
  7. Change the Duration (Hours) to for example 32 hours instead of 48 hours.

4.2 Finding Out What Device a Person Has.

It is possible to find out what device a person has by finding their voucher code. Finding this voucher in the voucher management system you’re able to find the unique MAC address of the devices the person owns.

  1. Going to the voucher management section. (see section 3.1)
  2. Find the voucher in the table of vouchers. 
  3. The voucher code will have the MAC address in the Users column.