Connecting Sky Glass

How can I connect my Sky Glass?

There are two connection options available: Ethernet or Wi-Fi. Ethernet will provide the most stable connection.

What Internet speed do I need to stream Netflix, Amazon Prime etc?

HD Streaming Content: Minimum 10Mbps required.
UHD Streaming Content: Minimum 25Mbps required.

What can I do if I am on the basic package (5Mbps)?

Depending on the site you are on you will have the option to upgrade your package. To check if this option is available, you can follow these steps:

1) Log into your account –
2) Enter your username and password – If you do not know this there is the option to request a reset.
3) Once you are logged in go to:

  1. Manage my Package
  2. Upgrade
  3. Check the package you are currently on.
  4. Select the package you wish to upgrade to and¬†Select “Request Upgrade”

If you are having issues upgrading or have any questions you can contact us via our online chat service or by contacting us on 01792 277230