How to troubleshoot your WiFi router (Ubiquiti airCube)

This guide is written for Camping Connect direct to accommodation broadband services and is specific for Ubiquiti Air Cube home routers which can be identified in step 1.

Step 1. Locate your router

Step 2 – Confirm Power

The AirCube lights up around the base in white when the power is turned on.

Step 3 – Check the router is connected to the uplink

Make sure the ethernet cable coming into the caravan/lodge is fully plugged into the blue WAN port at the back of the router (this can either come directly from outside or via an Ethernet surface mount and connecting patch lead shown below).

Step 4 – Check Wireless Network (SSID)

Check that you can see the wireless network name (SSID) received in your welcome letter (usually your pitch number or lodge name).

Step 5 – Check Wireless Password

Check the password you are entering is exactly as seen in your welcome letter (this is case sensitive).

You may need to forget the network on your device to try entering again. If you are unsure how to forget the network on your device, please follow this link to find your device: Forget your network

Your password is normally written on the bottom or the side of your router.

Step 6 – Turn the power off and then on

If the above steps do not resolve the issue try turning the Wi-Fi equipment off at the wall for at least 30 seconds and then powering back on again.