Frequently Asked Questions for In Van WiFi Subscribers

This will depend on which subscription package you choose and you can read more about this on our website. Also, there are no data usage restrictions.

Speeds are provided asymmetrically on a 75/25 basis – so if you purchased the 15mbps package, you will receive 15mbps download and 5 mbps upload.

You can read all about the different subscription packages on our website then choose the right package for your needs. If you have any questions, you can contact our support team for advice.

No, the In Van Wi-Fi system requires specific equipment to provide this service – you cannot use an existing Wi-Fi booster.

No, the equipment needs to be fitted by one of our experienced engineers to ensure that the equipment is installed correctly and is working properly.

No, as the equipment needs to be aligned with the tower on-site and the equipment is configured to only work on the site it has been installed on.

We endeavour to carry out installations within 2 weeks after your order is processed but lead times can be longer at peak times of year.

You can view this article for a general timeline of the installation process for more information.

One of our support team will contact you about a week before the planned installation to gain your access details.

Depending on the infrastructure of your site, the installation will take about an hour.

No, if you can leave a spare key onsite for our engineer to access your home, then the engineer can carry out the installation without you having to be there.

Our engineer will arrive on the scheduled day and he will require access to your accommodation. Depending upon the infrastructure on your site, the engineer will affix an antenna to the outside of your home, then hard-wire that to your personal router inside placed near your TV.If your site has underground cables already in place, your router will be connected to those instead of an external antenna.

After the installation, you will receive an email confirming when the work is complete, including your account and Wi-Fi details, then your subscription billing will start.

Our support team is based in the UK, so you can contact them either by phone or email and you will be given our contact details once your installation is complete.

Please use the form located here and click the “I’m ready to order” button and send us your details campingconnect.co.uk/registerinterest we will then be in touch within a few days to go over the next steps.

If you are using a Hotspot / Voucher network, it is highly unlikely that you will be able to reliably connect this device.

If you are using our In Van Wi-Fi network or Direct to Van service our connect guide can be found here.

The engineer will fix an antenna to the outside of your van, and then hard-wire that to your personal router, which will be located near your TV.

They will also leave a ‘Welcome to In Van Wi-Fi’ leaflet giving you guidance on how to connect your devices to your In Van Wi-Fi service.

The cost of the IVW comes in two parts

1) The standard installation fee is a maximum of £250*. This is a one-off charge and will be taken when we process your order.

2) The subscription cost depends on which package you choose. Prices start at £15/month and this is charged once your installation is complete.

* Some parks have no installation costs due to the site’s infrastructure and you will be informed of this when we process your order.

No, your subscription fee is only charged for the number of months your park is open.

For example, if you chose the standard package and your park is open for 8 months within a 12 month period, then you will be charged 8 x £25 = £200.00.

You can either pay the £200 subscription fee as a one-off payment once your installation is complete, or you can pay £25/month for the 8 months your park is open.

You’ll now have your own dedicated connection and personal router. You have a far stronger connection as the router you are connecting to is right inside the caravan. You can stream films, play games and connect many devices with no data restrictions.

Where previously you were getting your connection from a specific outdoor antenna which had to fight it’s way in through your walls, furthermore this signal was shared with everyone else on site. With IVW you have your own connection within the caravan itself and this provides several benefits:

1. You can connect as many devices as you want.
2. It’s the strongest connection possible so will not drop connection.
3. Your connection is private and secure as you have your own password and Wi-Fi network so no one is sharing your signal.
4. You can wire your devices to the router so if you have a games console or TV you can connect these with a network cable.

Yes, as you’ll have your own network and unique password security is not an issue.

Your initial contract is for 12 months (i.e. 12 monthly payments or 1 annual payment). After that, you are required to give 30 days’ notice of your intention to cancel your In Van Wi-Fi subscription or you will enter a further “season” contract so please see our terms and conditions for further details.