The login page is not appearing

Some devices are not redirected to the Captive Portal when the user gets connected to WiFi network. The Captive Portal Notification is not getting triggered automatically or the Splash Page is closed immediately when is the testing domain accessible.

It is possible that you’re being redirected from an HTTPS page (such as Google or Facebook), you need to be accessing a HTTP webpage to be redirected ( is a HTTP page). If this is the case the splash page will not be able to load.

Most of the time you can fix this issue by:

  1. Visiting in any web browser, which will redirect to the splash page, if this doesn’t work you can also try visiting logout// on a web page which should also take you to the splash page.
  2. Forgetting the WiFi network.
  3. Restart your device. Based on our experiences, restarting the device should resolve the issue

Try the following fixes but make a note of any settings that you change, as they may need to be changed back for your office or home network.

  1. Check your Network Settings
  2. Go to Start > Control Panel > Network Connections
  3. Right mouse click on the Wireless Network Connection and select Properties.
  4. Towards the bottom of the list, select Internet Protocol TCP/IP and then Properties.
  5. Ensure that Obtain IP address automatically and Obtain DNS server address automatically are selected. Click OK then OK again,

NOTE: Some firewalls such as Norton and McAfee can prevent you from connecting to a network, try disabling this temporarily.

Apple OS X

If you are still not redirected to the splash page, you may have some static IP settings set up on your Mac. These are sometimes required for business/office networks but will stop you connecting to any other networks such as public hotspots. Providing you make a note of anything you change, it shouldn’t be a problem changing these settings.

To check that your settings are set to automatic:

  1. Click on the wireless icon at the top right of your screen and select Open Network Preferences.
  2. Click Airport from the left hand side and then Advanced
  3. Click on the TCP/IP tab
  4. Configure IPv4: If this is set to anything other than Using DHCP, make of your IP address, subnet mask and gateway as you will probably need to change these settings back when you return to work or home.
  5. Change Configure IPv4 to Using DHCP
  6. Click on the DNS tab and make a note of any DNS addresses that you have in the list and then remove them using the – (hyphen) button at the bottom of the list. It is normal to have one DNS address in the list that appears greyed out. This is provided by our system automatically when connecting to our network.
  7. Now click on OK and close any open windows
  8. Open your Internet browser and try again.