What are randomised MAC addresses?

Normally your device always uses the same Wi-Fi MAC address across all networks, this allows us to keep you logged in and linked to your purchased voucher code.

In iOS14 Apple has enabled your iPhone, iPad, iPod touch, or Apple Watch can use a different MAC address with each Wi-Fi network. To communicate with a Wi-Fi network, a device must identify itself to the network using a unique network address called a media access control (MAC) address.

Other devices like Android/Samsung Phones & Tablets, and also Windows 10 Laptops/Desktops may also have this feature enabled when connecting to the network.

You will need to disable this feature to take full advantage of using our voucher code access systems, otherwise, you’ll get a message “too many devices or exceeded maximum users”. This is because each time you connect to the network, the device will have a new MAC address. When this happens the network no longer knows if the device is connected to a voucher code as it looks like a new device, and will kick you out of the network.