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To locate the MAC address of your Xbox One console when you are at initial set-up please follow these steps:
1. Attempt to connect to the network.
2. The connection will fail.
3. The MAC address will be located on this page where it says the connection has failed. -
To locate the MAC address of your Xbox One console which has already passed the initial set-up, please follow these steps:
1. Navigate to the Settings page.
2. Select Network.
3. Select Advanced Settings.
4. MAC address will be listed next to MAC on the right hand side of the screen. -
Contact us via our support form using the option ‘I cannot ever connect to the internet’ -> ‘Games Console/Smart TV’ and provide us with your MAC address, voucher code and park.
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