Xbox One

  1. To locate the MAC address of your Xbox One console when you are at initial set-up please follow these steps:

    1. Attempt to connect to the network.
    2. The connection will fail.
    3. The MAC address will be located on this page where it says the connection has failed.

  2. To locate the MAC address of your Xbox One console which has already passed the initial set-up, please follow these steps:

    1. Navigate to the Settings page.
    2. Select Network.
    3. Select Advanced Settings.
    4. MAC address will be listed next to MAC on the right hand side of the screen.

  3. Contact us via our support form using the option ‘I cannot ever connect to the internet’ -> ‘Games Console/Smart TV’ and provide us with your MAC address, voucher code and park.