Your Router Should Look Like This:

Step-by-Step Troubleshooting

Checking SSID:

1. Check the WiFi network you are connecting to. If the network name is not what you expect (for example, it includes “Cambium”), please contact our support team here.

Checking Lights:

1. Is the WAN light on?

If the WAN light is off, no cable is being registered at the back of the router. Ensure the cable in the blue port at the back of the router is securely connected.

2. Is the power light on?

If the light is off, no power is reaching the router. Check the socket by plugging in a lamp or phone charger. If the socket works, ensure the power cable is fully plugged into the router.

Identifying Setup (PoE Injector / No PoE Injector)

Do You Have a PoE Injector?

If you have a PoE injector, it should look like this:

Steps for PoE Injector:

1. Turn off power to the router and PoE injector. Wait 30 seconds, then turn them back on.
2. Check that all cables connected to the router and PoE injector are secure.
3. Ensure the cable from the blue port on the router goes into the LAN side of the PoE injector.
4. Ensure the cable from the PoE side of the injector connects to a white surface mount box or goes outside the van.
5. Check if the PoE injector has a green/blue power indicator. If it’s off, verify that the power socket works (test with a lamp or phone charger). If the socket is fine, ensure the power cable is fully plugged into the PoE injector.

Steps for No PoE Injector:

1. Turn off the power to the router, wait 30 seconds, and then turn it back on.
2. Check that all cables connected to the router are secure.
3. Ensure the cable from the blue port on the router connects to the white surface box or goes directly outside.

Still No Internet?

If you are still experiencing connectivity issues, take a photo of your setup and the lights on the front of the router (even if they are off), then contact our support team here.