Your Router Should Look Like This:

Step-by-Step Troubleshooting

Checking SSID:

1. Check the WiFi network you are connecting to. If the network name is not what you expect (for example, it includes “Ubiquiti”), please contact our support team here.

Checking Lights:

1. Is there a white glow coming from the bottom of the router?

If there is no glow, the router is not receiving power. Check the socket by plugging in a lamp or phone charger. If the socket is working, ensure the power cable is fully plugged into the router.

Steps for No PoE Injector:

1. Switch off the power to the router, wait 30 seconds, and then switch it back on.
2. Check all cables going into the router, making sure they are all secure.
3. Check the cable going from the blue port on the back of the router. This should go into the white surface box or go straight to the outside.

Still No Internet?

If you are still experiencing connectivity issues, take a photo of your setup and the lights on the front of the router (even if they are off), then contact our support team here.