What to expect after ordering your IVW service

Stage 1 – Processing your enquiry

Thanks for contacting us! Once you have sent your enquiry over to us our team will review your location and site to check the location is eligible for the In-Van WiFi Service. We’ll let you know via email within a few days letting you know if we are able to provide the service to you.

Stage 2 – Order processing

If you’re able to receive the In Van WiFi service at your pitch, you’ll get an order form via email. You’ll need to fill in some details, agree to our terms and you’ll need to provide your payment details so we can take payment later.

On completion of your order form, we’ll take a few days to process any install and equipment payment and send it to our technicians to build we’ll send you an email when we’re progressing.

Stage 3 –  Building your order

During the first week, our technicians will build your kit and send it out to the engineers nearby the area.

We’ll send you an email letting you know the equipment is out with our installers and in weeks 2-3, you should be anticipating a text or call from the engineer to arrange a date/time for him to visit and install the equipment.

Stage 4 – Installation

Our engineer will arrive on the scheduled day and he will require access to your accommodation.

During the installation, the engineer will need to install your personal router and external WiFi connector. As standard we install your router by the TV and the antenna will be located on a bracket near where the TV antenna would go outside.In some instances this may not be feasible and we will endeavour to install in the most suitable location.

After installation, you will receive an email confirmation that the work is complete. We’ll include your account and WiFi details and we’ll begin your subscription billing.