You can keep in touch on social media or with emails, you can even post your holiday snaps on our guestbook.Check your emails, post social updates, search and browse the web and stream your favourite TV and Movies throughout your stay at Hendra Holiday Park.
About our Wi-Fi services
There is free Wi-Fi in the Terrace Bar and Restaurant, in Henry’s Playloft and on the Pool Terrace. There is also pay-as-you-go Wi-Fi across the site in the touring and static areas.
Caravans in Meadow and Cherry, Beech, Gannel View and Laurel field are fitted with direct to caravan Wi-Fi service, with options for limited free access, and superfast pay-as-you-go options.
- For the Meadow Lodges, your Wi-Fi access is included.
- For all other caravans you you get 2 hours of free WiFi per day, with options to pay for premium access. When you first connect you’ll be asked to log in. Once you’ve paid and connected, anyone else in the caravan can then access the Wi-Fi for the duration of your purchased internet package.
How to connect to Wi-Fi
Follow these simple steps to connect your devices to Hendra’s superfast Wi-Fi and purchase a package:
Step 1 – Connecting to the Wi-Fi
- On your device, make sure the Wi-Fi is turned on.
- Go into the Wi-Fi or network settings on your device and select the network name which corresponds with your caravan number. For example, if you’re in Caravan Meadow 10 then select the Wi-Fi network named “Meadow_10”. If your are in a touring area, you should see an open ‘Oak and Paddock Touring WiFi’ network
- When prompted enter the specific password for that caravan – you can find this on the Getting Started Guide in the caravan and on the welcome guide.
Step 2 – Making a payment for Wi-Fi
- Once connected to Wi-Fi, you should be redirected to the Wi-Fi portal.
- You can make an account by entering your phone number, and entering all other required details.
- Once the account is made, the packages page will appear.
- From the packages page, select a package to suit your needs.
- Click next, enter your payment card details and accept our terms and conditions.
Once your payment has been processed – you will then be able to connect to the internet
Note: anyone else in the caravan can now access the internet by following step 1 connecting to the router.
We have a step by step visual guide on our support pages.
If you encounter any problems during the sign-up process or if you are having any further issues please contact our technical support team.
Packages explained
Free and Premium Packages
Free Access
Available 24/7 at the social and public venues such as the Terrace Bar, Oasis Pool, Deck Bar, Marios Pizza and the Soft Play areas.
Speeds: Suitable for general use, apps etc.
Restrictions: Streaming sites such as Netflix are blocked.
Within the caravans, there is a 2 hour free WiFi access available per day.
Paid Access
Time: Unrestricted, you can stay logged in for the duration you purchase (i.e. 3 days)
Speed: 15 Mbps download and 15 Mbps Upload shared with the whole caravan aiming to support high-definition video and audio for multiple devices.
Devices: Unlimited devices but suitable for 5 concurrent users.
Data: Unlimited use, all you can eat data.
Managing your devices
The router in your caravan is just like the one from home. Providing you’ve paid for a package or using the inclusive servce the router will provide internet access for the duration for an unlimted amount of devices. All you’ll need to do is enter the specific caravan router password on any device and you should get connected.
If you are in the Touring area, you can add other devices to your account by entering the same phone number when connecting the other devices, and they will be immediately logged into the WiFi.
Getting further support & help
If you wish to speak with someone you have some options, either send us a message, send a text or phone us you can also chat with us online.
Our opening hours can be found on our Google Business Page.